A primary goal at Floorishing is to achieve the highest standards of finish quality in all operations without a compromise. Our objective is to continually improve our company performance, while offering our customers a safe, cost effective and professional service. To maintain quality performance the following aims are pursued: To fulfill or exceed Customer needs and expectations by delivering a quality product in a consistent and timely manner. Understand our markets and customer needs and expectations and continuously improve our service to facilitate growth. Develop our technology and infrastructure continuously in order that we may offer the latest available technology to meet our customers’ expectations and the ever changing demands of the market place. Provide a high level of service to our customers with as minimum cause for complaint as possible Ensure that when complaints are received, they will be attended to in a timely manner with a view to eliminate the root cause and prevent recurrence. Maintain a healthy constructive work environment that enables personnel to produce optimal output .